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πŸ“± MonCash Haiti

MonCash Haiti is Haiti's leading mobile money and digital wallet platform, providing secure, convenient, and accessible financial services through mobile technology. Developed by Digicel Haiti, MonCash was launched in 2010 (originally under the name TchoTcho Mobile) to increase financial inclusion by allowing Haitians to perform everyday financial transactions directly from their mobile phones without requiring a traditional bank account. Following its rebranding in 2015, the platform expanded its capabilities and became one of the country's largest fintech ecosystems.

Today, MonCash serves more than 2 million registered users throughout Haiti and has become an essential digital payment solution for individuals, businesses, merchants, humanitarian organizations, and employers. The platform enables users to transfer money, receive international remittances, pay utility bills, purchase Digicel airtime and data, make merchant payments using QR codes, receive salaries, and securely manage their finances using either the MonCash mobile application or USSD technology by dialing *202#.

Unlike many traditional financial institutions that require physical branches and lengthy account-opening procedures, MonCash allows customers to register quickly using their mobile phone and a valid government-issued identification. Its extensive nationwide network of thousands of authorized agents makes cash deposits and withdrawals available even in communities where banking services are limited.

The company's mission is centered on making digital financial services accessible to every Haitian by delivering simple, transparent, and secure payment solutions. Through continuous innovation, MonCash has helped modernize the country's payment ecosystem while supporting financial inclusion, disaster response, salary distribution, merchant commerce, and international remittance services.

As a subsidiary within the Digicel ecosystem, MonCash combines the reliability of one of the Caribbean's largest telecommunications companies with modern fintech solutions. The platform distinguishes itself through:

  • Nationwide mobile accessibility
  • Extensive agent network
  • Secure encrypted transactions
  • QR code merchant payments
  • International money transfer integrations
  • Transparent fee structure
  • Biometric authentication (Face ID/Fingerprint where supported)
  • Real-time transaction history
  • Integration with multiple Haitian banking partners

Today, MonCash is widely recognized as one of Haiti's most influential financial technology platforms, helping bridge the gap between traditional banking and mobile financial services while empowering millions of Haitians to participate more fully in the digital economy.


πŸ“ Branch Locations

🏒 Head Office

MonCash Haiti

151 Angle Avenue Jean Paul II & Impasse Duverger

Port-au-Prince, Haiti

P.O. Box 15516


πŸ’΅ Agent Network

Rather than operating numerous retail branches, MonCash provides services through thousands of authorized MonCash agents located throughout Haiti where customers can:

  • Cash In
  • Cash Out
  • Register accounts
  • Receive assistance
  • Conduct wallet transactions

Customers can locate nearby agents directly within the MonCash mobile application.


☎️ Phone Numbers

Department Contact
Customer Helpline 202 (Digicel users)
Customer Support (509) 3711-3444
USSD Registration *Dial 202#

πŸ“§ Email Addresses

Department Email
Customer Support clientsmoncash@digicelgroup.com

πŸ•’ Hours of Operation

Head Office

Monday – Friday

9:00 AM – 6:00 PM

Telephone Customer Support

Monday – Saturday

Customer assistance available via:

(509) 3711-3444

Customer Helpline 202


πŸ’³ Accepted Payment Methods

MonCash supports numerous payment channels, including:

  • πŸ“± MonCash Wallet Balance
  • πŸ’΅ Cash deposits through authorized agents
  • πŸ’Έ Cash withdrawals
  • 🌍 International Money Transfers
  • 🏦 Linked participating bank services
  • πŸ“² QR Code Payments
  • πŸ›’ Merchant Payments
  • πŸ“‘ Digicel Airtime & Data Purchases
  • πŸ“„ Bill Payments
  • πŸ’Ό Payroll Disbursements

πŸ‘₯ Key People

πŸ‘© Nathaelle F. Chavenet

Chief Executive Officer (CEO)

MonCash Haiti


🏒 Parent Company

Digicel Haiti / Digicel Group

MonCash operates as the mobile financial services platform within the Digicel ecosystem.


🏷️ Key Product Lines & Brands

MonCash is primarily a financial technology (FinTech) company rather than a manufacturer. Its flagship offering is a digital wallet ecosystem that supports a wide range of mobile financial products and payment solutions. The company does not manufacture physical products or distribute consumer brands; instead, it provides proprietary digital financial services under the MonCash brand.

Primary Product Lines

  • πŸ“± MonCash Mobile Wallet
  • πŸ’Έ MonCash-to-MonCash Money Transfers
  • 🌍 International Money Transfer Receiving
  • πŸ’³ QR Code Merchant Payments
  • πŸͺ Merchant Payment Solutions
  • πŸ’΅ Cash In / Cash Out Services
  • πŸ“„ Bill Payment Services
  • πŸ“² Digicel Airtime Recharge
  • πŸ“Ά Digicel Data Bundle Purchases
  • πŸ‘¨‍πŸ’Ό Payroll & Salary Disbursement Solutions
  • 🏒 Business Payment Solutions
  • πŸ’Ό Enterprise Collection Services
  • πŸ“Š Digital Financial Services Platform
  • πŸ“± MonCash Mobile Application
  • ☎️ *USSD Mobile Banking (202#)

Principal Brands

  • MonCash®
  • Digicel Haiti
  • Digicel Financial Services (DFS)

πŸ› οΈ Products & Services

MonCash provides a comprehensive suite of digital financial services designed for individuals, merchants, businesses, humanitarian organizations, and government institutions. Its platform enables users to manage everyday financial transactions securely using either the MonCash mobile application or a basic mobile phone via USSD.

πŸ‘€ Consumer Financial Services

  • Mobile wallet registration
  • Digital money storage
  • Person-to-person (P2P) money transfers
  • Domestic money transfers across Haiti
  • International remittance reception
  • Cash deposits (Cash In)
  • Cash withdrawals (Cash Out)
  • Mobile account balance inquiries
  • Transaction history
  • QR code payments
  • Biometric authentication (Face ID/Fingerprint on supported devices)

πŸ’Ό Business & Merchant Solutions

  • Merchant payment acceptance
  • QR Code merchant payments
  • Retail payment processing
  • Business collections
  • Digital payment acceptance
  • SME payment solutions
  • Payroll distribution
  • Salary disbursement
  • Supplier payments
  • Digital commerce support

🌍 International Money Transfer Services

MonCash partners with international remittance providers to allow users to receive money sent from abroad directly into their MonCash wallet, eliminating the need to visit a traditional money transfer office for eligible transactions.

Services include:

  • International remittance reception
  • Direct mobile wallet credit
  • Fast fund availability
  • Secure transfer confirmation

πŸ“„ Bill Payment Services

Customers can conveniently pay participating service providers directly from their MonCash wallet.

Supported categories include:

  • Utilities
  • Telecommunications
  • Public services
  • Other participating billers

πŸ“² Digicel Mobile Services

Users can purchase:

  • Digicel airtime
  • Data bundles
  • Mobile recharge services

directly from their wallet without visiting a retail location.


🏦 Agent Network Services

Thousands of authorized MonCash agents throughout Haiti provide:

  • Wallet registration assistance
  • Cash deposits
  • Cash withdrawals
  • Customer assistance
  • Account activation
  • Transaction support

πŸ›‘οΈ Security Features

MonCash emphasizes security and transparency through:

  • Encrypted transactions
  • PIN authentication
  • Biometric login (supported devices)
  • QR payment verification
  • Digital receipts before transaction confirmation
  • Real-time transaction history
  • Transparent fee display
  • Secure mobile wallet technology

πŸ“± Digital Platform Features

  • Android mobile application
  • iOS mobile application
  • USSD access (*202#)
  • QR code generation
  • QR code scanning
  • Real-time wallet management
  • Instant money transfers
  • Account notifications

πŸ“Š Competitive Positioning

Compared with most digital payment providers in Haiti, MonCash offers several competitive advantages:

βœ… Strengths

  • Largest mobile money user base in Haiti (over 2 million users)
  • Extensive nationwide agent network
  • Backed by Digicel Haiti's telecommunications infrastructure
  • Fast domestic money transfers
  • International remittance integrations
  • Merchant QR code payment ecosystem
  • Widely accepted by merchants and organizations
  • Supports payroll and humanitarian cash disbursements
  • Available through both smartphone apps and USSD (*202#)
  • Transparent transaction confirmations and digital receipts

βš–οΈ Competitive Challenges

  • Requires mobile network connectivity for most services
  • Some advanced features depend on smartphone access
  • Competition is increasing from NatCash and banking apps
  • Digital payment adoption still depends on local merchant acceptance in some regions

⭐ Business Strengths & Differentiators

MonCash distinguishes itself through several key advantages:

πŸ“± Mobile-First Financial Platform

Designed for both smartphones and basic feature phones, enabling financial access for a broad population.

🌍 Financial Inclusion

Provides financial services to individuals who may not have access to traditional banking.

πŸ’Έ Fast Money Transfers

Enables near real-time person-to-person transfers across Haiti.

πŸͺ Nationwide Agent Network

Thousands of authorized agents provide convenient cash-in and cash-out services.

🌎 International Remittances

Supports direct receipt of international transfers into users' mobile wallets through participating partners.

πŸ›’ Merchant Payments

Businesses can accept QR code payments without requiring expensive point-of-sale hardware.

πŸ”’ Security

Features secure PIN authentication, biometric login (supported devices), encrypted transactions, and transaction confirmations.

πŸ“„ Transparent Pricing

Users review fees and transaction details before confirming payments.

πŸ“ˆ Proven Market Leadership

MonCash remains the most widely adopted mobile money platform in Haiti by active customer base.


🎯 Target Market

MonCash serves a broad customer base, including:

  • πŸ‘¨‍πŸ‘©‍πŸ‘§ Individual consumers
  • πŸͺ Retail merchants
  • πŸ›’ Small businesses
  • 🏒 Large enterprises
  • πŸ‘· Employers
  • πŸ’Ό Payroll administrators
  • 🌍 Haitian diaspora sending remittances
  • 🀝 NGOs and humanitarian organizations
  • πŸ›οΈ Government agencies
  • πŸ“± Digicel subscribers
  • πŸš• Informal sector workers
  • πŸŽ“ Students
  • πŸ₯ Healthcare providers
  • 🏫 Educational institutions

πŸ“ˆ Business Summary

MonCash has become one of Haiti's most influential financial technology platforms by making digital financial services more accessible and convenient. Since its launch in 2010, the platform has helped accelerate financial inclusion by allowing millions of Haitians to transfer money, receive remittances, pay bills, recharge mobile phones, and make merchant payments directly from their mobile devices.

With the support of Digicel Haiti and an extensive nationwide agent network, MonCash has established itself as the country's leading mobile wallet solution. Its continued investment in secure technology, QR code payments, and digital financial services positions it as a key driver of Haiti's evolving digital economy and cashless payment ecosystem. 

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Email clientsmoncash@digicelgroup.com
Address 151 Angle Ave Jean Paul II & Impasse Duverger Port-au-Prince, Haiti PO BOX 15516
Phone *202# (Digicel users),509 37 11 34 44,
Fax