🚁🚑🏥❤️ HERO Client Rescue

Founded in 2014 by a dedicated team of Haitian and U.S. emergency-response specialists, HERO Client Rescue S.A. established a vital presence in the Haitian healthcare and emergency-services landscape at a time when advanced pre-hospital care was largely absent. 
From its initial unit in Turgeau (Port-au-Prince), the company has grown into the country’s largest and most trusted international EMS (Emergency Medical Services) organisation, now reaching all 10 departments of Haiti, operating a full complement of ground ambulances, air-ambulance (medevac) services, and 24/7 emergency coordination. 

Mission: To save lives and deliver hope by bridging critical gaps in Haiti’s medical and emergency infrastructure—serving not only the most remote or vulnerable populations, but also providing premium, rapid‐response services to private clients, expatriates, NGOs, and government partners. 

Key Service Lines & Brands Carried:

• Emergency ground ambulance services using ACLS-equipped vehicles (the only such service in Haiti) — 

• Air ambulance (helicopter and fixed-wing) medevac operations (domestic and international) – heavy emphasis on coordination, evacuation to U.S. and regional hospitals. 

• Membership programmes (individual, family, local, VIP) providing access to emergency transport, hospital-advocacy services, and 24/7 professional support. 

• COVID-19 antigen-testing and airport “Fast Track” services (in partnership with MedLab at Toussaint Louverture Airport) for inbound/outbound travellers. 

Strengths & Differentiators:

• Geographic reach & scale: Unlike many local providers limited to Port-au-Prince, HERO covers the full nation and integrates air operations, making it uniquely positioned in Haiti’s EMS sector. 

• Quality standards: Utilises U.S.-style paramedic training, advanced life-support protocols, and aircraft evacuations. Testimonials praise the “only organisation we trust to coordinate evacuations in Haiti.” 

• Rapid responsiveness: Operates a 24/7 dispatch and ties in both ground and air assets, often in highly-challenged environments (natural disasters, gang-controlled areas). 

• Membership & concierge offerings: The company is not just a “call-for-ambulance” service, but offers pre-paid access plans (with extras like hospital advocacy, global evacuation support) which provide value and peace of mind—especially for NGOs, expatriates and high-net-worth clients.

• Charitable capacity & community impact: Reports show thousands of missions, hundreds of pediatric cases, and significant pro-bono activity for disadvantaged Haitians. 

In a market where emergency services are often fragmented, under-resourced or inaccessible, HERO Client Rescue stands out by offering a unified, high-standards, end-to-end emergency logistics provider. Whether for a family needing ambulance service or an NGO coordinating medevac operations in a disaster zone, the company presents as one of the premier choices.

📍 Business Details

Branch Locations

• Headquarters & Main Operations: Av. Panaméricaine, Pétion-Ville, Port-au-Prince, Haiti. 

• National Coverage: All 10 Departments of Haiti (point of service rather than specific branch address listed). 

Phone Numbers

• Emergency 24/7 Dispatch: +509 3333 4376 (Haiti) 

• International/USA office (via partner): +1 786-837-4234 

Email Addresses

• info@heroclientrescue.com

WhatsApp Contact

• +509 33 33 4376

Hours of Operation

• Operations centre (ambulance/air-ambulance) is 24 hours per day, 7 days per week, covering emergency response without standard “closing” (As noted: "no days off" for internal operations). 

• COVID-19 Testing at airport: Daily 06:00-18:00, 7 days/week. 

Accepted Payment Methods

While explicit payment networks are not all listed publicly, membership programmes are priced in USD (via online checkout) and mention cash or credit card at testing site. 

• Credit/debit cards (online and at site)

• Cash (on-site services)

• Online payment/checkout for membership via website

• Membership fees charged in USD

Key People

• Hunter Picken – Director

• Stacy Librandi – Co-founder/Executive Leader

Products & Services

Major Product Lines / Services:

• Ground ambulance transport (ACLS-equipped)

• Air ambulance medevac (domestic & international)

• Membership services (short-term, individual; annual family; VIP concierge)

• Hospital-patient advocacy & logistics coordination

• COVID-19 testing & airport “Fast Track” processing

• Emergency rescue for security incidents, disaster response and mass‐casualty operations

Brands / Models Carried / Relevant Assets:

• Helicopter fleets (e.g., Bell 407)

• Partnerships with air-ambulance operators and Haitian national authorities (e.g., Haitian Autorité Aéroportuaire Nationale)

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