Travel Services / Travel Agency https://agencecitadelle.com/ 509 29 40 5900 Ouest , Port-au-Prince , Petion-Ville 11458

✈️ Agence Citadelle

Agence Citadelle is an established Haitian travel and tourism company headquartered in Pétion-Ville, Haiti, with a history dating back to 1946. With eight decades of experience in the travel industry, the company provides a broad range of travel, tourism, transportation, documentation, and logistics-related services for travelers, businesses, organizations, groups, and visitors to Haiti.

The company serves both outbound travelers from Haiti and visitors traveling to Haiti, with services covering regular and charter air travel, helicopter transportation, ground transportation, tourism programs, visa and travel-document assistance, travel insurance, and domestic and international cargo services. Its current online platform also highlights airport transfers, guided tours, customized excursions, and complete travel-management services for individuals and groups.

Agence Citadelle's business model combines traditional travel-agency expertise with destination-management capabilities. Its tourism operation can coordinate customized itineraries, excursions, airport transfers, accommodation arrangements, transportation, and multilingual guiding services. The company has historically operated chauffeur-driven vehicles including sedans, SUVs, minibuses, buses and 4WD vehicles for tourism and ground-transport requirements.

Its long-standing presence in Haiti's travel sector, international travel-industry affiliations, destination-management experience, and combination of air, ground, tourism, documentation and cargo services give the company a broader operating profile than a conventional ticketing agency.

Historically, Agence Citadelle has been associated with American Express Travel Services, and its business profile identifies a long-standing relationship with American Express, including American Express representation in Haiti and a franchise relationship beginning in 2000. The historical profile also identifies IATA, ASTA and COTAL affiliations and states that the agency was appointed to IATA in 1951.

🌎 Business Focus

Agence Citadelle operates across several interconnected areas of the travel and tourism industry:

✈️ Airline reservations and ticketing
🛩️ Charter and private air travel
🚁 Helicopter transportation
🚐 Airport transfers and ground transportation
🛡️ Armored-vehicle transportation
🏝️ Tourism and sightseeing
🗺️ Customized excursions and itineraries
🏨 Hotel and accommodation arrangements
🛳️ Cruise travel
📄 Visa and travel-document assistance
🧳 Travel insurance
📦 Domestic and international courier/freight services
👔 Corporate and business travel
👨‍👩‍👧‍👦 Individual, family and group travel

🕰️ History & Heritage

Established in 1946, Agence Citadelle has developed a long-standing presence in Haiti's travel industry.

Its historical business profile records several significant milestones:

1946: Agence Citadelle established in Haiti.
1951: IATA appointment.
1962: Its receptive tourism operation became a full member of American Sightseeing International.
1963: ASTA affiliation.
1978: American Express representation in Haiti was established.
2000: The company became a licensed franchisee of the American Express Travel Service Network International.

The company also describes itself as an early adopter of online travel services, with its historical profile identifying it as the first Haitian travel agency to offer interactive travel services on the web.

⭐ Key Strengths & Differentiators

Agence Citadelle's principal differentiators include:

Eight decades of operating history dating to 1946.
Broad travel portfolio spanning air, helicopter, ground transportation, tourism, documentation and cargo.
Destination-management capability for travelers visiting Haiti.
Customized travel planning for individuals and groups.
Multilingual tourism support, including experienced guides.
Chauffeur-driven transportation for organized tourism and transfers.
Corporate travel capability for businesses, institutions and organizations.
International travel-industry relationships and affiliations.
Physical presence in Pétion-Ville combined with an online travel platform.
Inbound and outbound travel expertise, supporting both travel from Haiti and travel into Haiti.

📍 Business Details

🏢 Branch Locations

Angle des Rues Grégoire et Moise
Place Saint-Pierre / Complexe Promenade
Pétion-Ville, Haiti

☎️ Phone Numbers

+509 29 40 5900

Additional numbers:

+509 34 45 5900
+509 34 45 5901

📧 Email Addresses

info@agencecitadelle.com

🕐 Hours of Operation

Day	Hours
Monday	8:30 AM – 5:00 PM
Tuesday	8:30 AM – 5:00 PM
Wednesday	8:30 AM – 5:00 PM
Thursday	8:30 AM – 5:00 PM
Friday	8:30 AM – 5:00 PM
Saturday	9:00 AM – 2:00 PM
Sunday	Closed

💳 Accepted Payment Methods

Cash
Credit/debit cards
Bank transfers
Mobile money
Online payment platforms

👤 Key People

Pierre Chauvet - PDG

🌐 Website & Online Presence

The company's website currently provides information about:

Air travel
Helicopter transportation
Ground transportation
Visa/document services
Travel insurance
Travel itineraries
Canadian visa assistance
Domestic cargo
International cargo
Company background
Contact information

🧳 Key Product Lines & Brands

This section focuses on named travel products, brands, and travel-service families rather than general business capabilities.

✈️ Travel & Tourism Brands / Service Families

Agence Citadelle
American Express Travel Services
Airport Express
Haiti Chérie Sightseeing
Haiti Chérie Vacation TransTour
Voyages Plus

🛫 Products & Services

Airline Travel

Regular airline flights
Charter flights
Domestic and international flight arrangements
Flight reservation and ticketing
Multidestination travel arrangements

🚁 Helicopter Transportation

Regular helicopter flights
Private helicopter charters
Routes/options involving destinations such as Cap-Haïtien and Santo Domingo are displayed on the current website.